Our AML and Verification Commitment
This page sets out, in plain terms, how we at Leonbet Casino meet our anti-money-laundering obligations and when we will ask you to verify your identity. We hold licence 8048/JAZ2021-042 issued in Curaçao, and that licence binds us to strict know-your-customer rules. Nothing here is optional for us: verification protects your funds as much as it protects our platform.
Our Anti-Money-Laundering Commitment
We operate under licence 8048/JAZ2021-042 issued by the Curaçao authorities, and that licence requires us to maintain a full anti-money-laundering (AML) programme. Our programme is owned by our Money Laundering Reporting Officer (MLRO) and reviewed at least annually. It covers every account on our platform, from the first 15 AUD deposit to high-volume play across our 3,000+ games.
Criminal proceeds must never pass through Leonbet Casino. We screen new players against international sanctions and politically-exposed-person lists, we train our staff to recognise suspicious activity, and we file reports to the relevant authorities where the law requires it. We cannot discuss those reports with you or anyone else; that is a legal obligation called tipping-off, and breaching it is a criminal offence.
When We Verify Your Identity
We apply know-your-customer (KYC) checks at three trigger points: at registration, where we confirm your basic details and screen your name against sanctions databases; at your first withdrawal, where we require full documentation; and at any threshold where your cumulative deposits or withdrawals reach a level our risk model flags for review.
Full verification requires three things from you: a government-issued photo ID (passport, driver licence or national ID card), a proof of address dated within the last three months (utility bill or bank statement), and evidence that your payment method belongs to you (a card photo showing only the last four digits, or a screenshot of your e-wallet or crypto wallet showing your name and account details).
| Trigger | What we require |
|---|---|
| Registration | Name, date of birth, address, phone; automated sanctions screening |
| First withdrawal | Photo ID, proof of address, payment method ownership |
| Threshold review | Source of funds evidence, additional ID if needed |
How Verification Works Step by Step
Verification runs through your account dashboard, and we complete the review within 72 hours of receiving clear documents. Here is the exact sequence:
Every file you upload is encrypted in transit and at rest, stored on servers with restricted access, and handled only by our compliance team. We never share your documents with third parties except where the law compels us.
- Log in and open the Verification section of your account profile.
- Upload a photo ID: all four corners visible, no glare, valid expiry date.
- Upload a proof of address dated within three months showing your full name and address.
- Upload payment method evidence: card photo with middle digits covered, or a wallet screenshot with your name visible.
- Our compliance team reviews the files and confirms by email, normally within 72 hours.
Why We May Ask About Funds
If your deposits exceed levels our risk model treats as unusual for your profile, we will ask you to confirm the source of your funds. This is not an accusation; it is a standard AML control applied to every account that crosses the threshold.
Acceptable evidence includes recent payslips, a bank statement showing regular income, tax returns, or documentation of a business income or the sale of an asset. If you deposit with cryptocurrency, we may also ask about the source of the coins, for example which exchange or wallet they came from. We assess what you provide, and where the explanation is reasonable and consistent, your account returns to normal status.
Monitoring Deposits and Withdrawals
We monitor every deposit and withdrawal on the platform in real time against patterns typical of money laundering: rapid deposit-and-withdraw cycling with minimal play, structured deposits just under reporting thresholds, and flows through third-party accounts. Where a pattern triggers an alert, our compliance team reviews it before funds are released.
Our withdrawal rules reinforce this monitoring. We return funds by the same method you used to deposit whenever technically possible, and withdrawals go only to accounts in your own name. Minimum withdrawal is 25 AUD, and the maximum is 8,000 AUD per day or 32,000 AUD per calendar month. E-wallet withdrawals complete within 24 hours; cards and bank transfer take 1-3 business days. We charge no fees on either side.
If Verification Fails or Stalls
We cannot release a withdrawal from an unverified account; that is fixed by our licence conditions. If your documents are unclear, expired or inconsistent with your account details, we will tell you exactly what is wrong and give you a reasonable window to fix it.
If you do not complete verification, or if we detect documents that have been altered, we will suspend the account, freeze any pending withdrawals and hold the balance while we investigate. In confirmed fraud cases we close the account permanently and, where the law requires, report the matter to the authorities. Genuine mistakes are different: upload a better photo of your ID, and in most cases we clear the account the same day. Our support team is reachable 24/7 on live chat and at [email protected].
How Long We Keep Your Documents
We retain your verification documents and transaction records for a minimum of five years after your account closes, as our licence jurisdiction requires. Retention lets us answer regulator queries and assist police investigations long after the fact.
When the retention period ends, we delete or irreversibly anonymise your files. You may request a copy of the personal data we hold about you at any time by emailing [email protected], and you may complain to our data protection contact if you believe we have handled your information incorrectly.
Frequently Asked Questions
Do I need to verify my account before I can play?
No. You can register, deposit and play immediately. We require full verification before your first withdrawal, and earlier only if a deposit threshold triggers a review.
How long does verification take at Leonbet Casino?
Up to 72 hours from the moment we receive clear, readable documents. E-wallet withdrawals are then processed within 24 hours.
Why was my withdrawal returned to the same card I deposited with?
Our same-method rule is an anti-money-laundering control required by our licence. We return funds to the originating account wherever technically possible.
What happens if I refuse to provide source of funds evidence?
We will keep your withdrawals on hold until the review is resolved. Persistent refusal leads to account suspension under our AML policy.
Are my ID documents safe with you?
Yes. Files are encrypted in transit and at rest, access is restricted to our compliance team, and we retain them for five years before secure deletion.