Play Safe With Us
Gambling at Leonbet Casino should stay what it is meant to be: a bit of fun you control. This page sets out every tool we offer to keep it that way, plus the warning signs worth knowing and the free Australian services you can call any time.
Our Commitment to Your Wellbeing
We take player wellbeing seriously, and we build it into the platform rather than leaving it to goodwill. Our team monitors play patterns for early markers of distress, such as sharp increases in deposit frequency, failed withdrawals followed by immediate re-deposits, and extended sessions outside your usual hours. When we see these signals, we reach out privately and point you to the right tool before things escalate.
Reality checks are switched on for every account by default. While you play, a discreet on-screen reminder appears at set intervals showing how long you have been playing and your net result for the session. Our 24/7 live chat team is trained in responsible-gambling conversations, and any request about limits or exclusion is handled as a priority, never as an upsell opportunity.
Know the Warning Signs
Problem gambling rarely announces itself. It tends to arrive quietly, disguised as one more session or one more deposit. These are the patterns our trained staff and independent counsellors look for, and we encourage you to check them against your own habits honestly and without shame.
- Chasing losses: depositing again straight after a losing session to win it back.
- Hiding your play: concealing deposits, sessions or balances from people close to you.
- Borrowing to gamble: using credit cards, loans or money from friends to fund play.
- Mood changes: irritability, anxiety or restlessness when you try to cut down.
- Time distortion: sessions running for hours longer than you planned.
- Escalating stakes: needing bigger wagers to feel the same level of excitement.
- Neglecting essentials: bills, work, study or relationships slipping down the list.
- Failed cutbacks: several attempts to reduce or stop that did not stick.
Tools You Can Use Today
Every tool below is free, applies instantly and lives in your account under Profile, then Responsible Gaming. You do not need to explain yourself or justify a request to anyone.
- Deposit limits: cap how much you can deposit per day, week or month, set under Profile > Responsible Gaming > Deposit Limits.
- Loss limits: restrict the total amount you can lose in a chosen period before play is blocked.
- Wagering limits: cap the total value of bets you can place over a day, week or month.
- Session timeouts: force a break of 15 minutes to 24 hours once your chosen session length is reached.
- Reality checks: adjust the frequency of on-screen reminders showing session time and net result.
- Cooling-off periods: pause your account for a short break, with logins blocked for the duration you select.
- Self-exclusion: a firmer lock-out from six months up to permanent closure, explained in the next section.
How Self-Exclusion Works
Durations and mechanics
We support self-exclusion for 24 hours, 7 days, 30 days, 6 months or permanently. Choose the duration in Profile > Responsible Gaming > Self-Exclusion or request it through 24/7 live chat or [email protected]. Once active, the exclusion cannot be reversed early, even by our support team, because that reversal window is exactly when relapse risk is highest.
Your balance stays yours. Any funds in your account are returned to you via your verified withdrawal method, and open bets already placed are settled normally, with winnings paid out to you. Your account simply stops accepting deposits, wagers and bonus offers for the exclusion period.
| Duration | What happens | Reactivation |
|---|---|---|
| 24 hours to 30 days | Logins blocked, balance withdrawable, open bets settled | Automatic at end of period |
| 6 months | As above, plus marketing emails stopped | Contact support after expiry for review |
| Permanent | Account closed, balance returned | Not available |
Keeping Under 18s Out
Our platform is strictly for players aged 18 and over, and we enforce it. Our KYC process requires proof of identity, date of birth, address and payment method before your first withdrawal, and accounts failing age verification are closed with deposits returned to their source.
If minors can reach your device, use parental control software such as Net Nanny or Qustodio to block gambling sites, and never leave your session logged in unattended. Keep your login details private, and if you suspect someone under 18 has accessed our platform, contact [email protected] immediately and we will investigate the same day.
Free Help Across Australia
You do not have to work through this alone, and asking for help is a strength, not a confession. These Australian services are free, confidential and available to you, your partner or your family, regardless of whether you gamble with us.
- Gambling Help Online: call 1800 858 858 or visit gamblinghelponline.org.au for free 24/7 counselling, live chat and self-help tools.
- Lifeline: call 13 11 14 or visit lifeline.org.au if gambling distress is affecting your mental health.
- Gamblers Anonymous Australia: find a meeting near you at gaaustralia.org.au.
- Relationships Australia: visit relationships.org.au for support with family and financial strain linked to gambling.
Talk to Leonbet Casino Directly
Our 24/7 live chat handles limit changes, cooling-off requests and self-exclusion in minutes, with staff trained to treat every conversation with discretion and zero judgement. For anything requiring documentation, email [email protected] and mark your message Responsible Gaming so it is routed to our specialist team first. We will always confirm in writing what has been applied to your account, when it takes effect and what happens next.
Frequently Asked Questions
Can I reverse a self-exclusion before it ends?
No. Once self-exclusion is active, neither you nor our support team can lift it early. Short exclusions of 24 hours to 30 days reactivate automatically at expiry, and 6-month exclusions require a support review after the period ends.
What happens to my balance if I self-exclude?
Your balance remains yours. We return it to your verified withdrawal method, and any open bets already placed are settled normally with winnings paid out to you.
Where do I set a deposit limit?
Go to Profile > Responsible Gaming > Deposit Limits and choose a daily, weekly or monthly cap. Limits apply immediately; increasing a limit takes 24 hours to activate.
Is gambling with Leonbet Casino legal for all ages?
No. Our platform is strictly for players aged 18 and over. We verify age through KYC checks, and accounts that fail verification are closed.
Who can I call for free support in Australia?
Gambling Help Online on 1800 858 858 is free, confidential and available 24/7, with counselling, live chat and self-help tools at gamblinghelponline.org.au.