Contact Leonbet Casino Support
Our support team works around the clock, every day of the year. Whether it is a stuck withdrawal, a bonus question or a KYC check, you can reach us in minutes through live chat or email.
Ways to Reach Our Team
Live chat
Open the chat window from the speech bubble in the bottom right corner of any page on leonbet-aud.com. Live chat runs 24/7, including public holidays. Median first reply is under 2 minutes; during peak hours, usually Friday evenings, you may wait up to 5 minutes in the queue.
Write to [email protected] for anything that needs detail: screenshots, transaction IDs or documents. We reply within 24 hours, and most emails are answered in under 6. Attach your account username so we can find you without back-and-forth.
We do not offer phone support, and we will never call you first. If someone phones you claiming to be Leonbet staff, do not share any account details and tell our live chat team straight away.
| Channel | Where to find it | Availability | Typical response |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of every page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 inbox, replies daily | Within 24 hours |
What We Can Help With
No question is too small, but these are the requests our team handles most often:
- Account access: password resets, username recovery, profile updates and security questions.
- KYC verification: uploading ID, proof of address or payment method documents. Checks take up to 72 hours to review.
- Deposits and withdrawals: missing deposits, minimum 15 AUD deposit issues, withdrawal limits of 8,000 AUD per day and 32,000 AUD per month, and payout timeframes (e-wallets up to 24 hours, cards and bank transfer 1-3 business days).
- Bonuses and promotions: the 100% welcome bonus up to 800 AUD with the LEON100 code, Friday reloads, 10% weekly cashback and wagering questions.
- Technical problems: games not loading, mobile site or Android APK errors, and login glitches.
- Responsible gambling: setting deposit or loss limits, session reminders, self-exclusion, and referrals to Gambling Help Online on 1800 858 858.
Verification requests
For your protection, we will never ask for your full password or card PIN. KYC documents go only through your account profile or the encrypted email thread with [email protected].
Quick Checks Before You Write
Half of all queries solve themselves in under a minute with these three checks, so it is worth doing them before you open the chat window:
- Read the FAQ section. It covers bonus codes, wagering rules, deposit methods such as PayID, Neosurf and crypto, and withdrawal steps.
- Open your profile and check your KYC status. If documents are still under review, the up-to-72-hour clock has not finished, and there is nothing support can do to speed it up.
- Look at your transaction history. A deposit marked as pending usually clears within minutes; a withdrawal marked as processing is within its normal 1-3 business day window for cards.
Have this info ready
When you do contact us, bring your username, the approximate time of the issue, any transaction ID and a screenshot if you have one. With those details in the first message, most issues are resolved in a single chat session instead of three.
Media and Business Enquiries
Press, affiliate and partnership requests do not belong in the player support queue. Send them to [email protected] with the subject line PARTNERSHIP or MEDIA, and our commercial team at Leon Gaming Ltd will respond within two business days. Please include your outlet, audience reach and the type of cooperation you have in mind in the first email.
Formal Letters and Mailing Address
Leonbet Casino operates under Leon Gaming Ltd, licensed in Curaçao under licence number 8048/JAZ2021-042. For formal correspondence, such as legal notices or documents that cannot travel by email, post them to our registered office and include your account username in the letter. Mail to the support email first for the current mailing details, as we will confirm the correct address and reference number for your case so nothing goes astray. Allow 10 business days for posted letters to reach us and be logged.
Frequently Asked Questions
How fast does Leonbet Casino support reply?
Live chat replies in under 2 minutes on average, 24/7. Email to [email protected] is answered within 24 hours, usually much faster.
Can I call Leonbet Casino support?
No, we do not run a phone line. Use the 24/7 live chat or email, and ignore anyone who calls you claiming to be our staff.
My withdrawal is pending. Should I contact support?
Check the timeframe first: e-wallets take up to 24 hours and cards or bank transfer 1-3 business days. If your payout has exceeded that window, message live chat with the transaction ID.
How long does KYC verification take?
Document review takes up to 72 hours. You can follow the status in your account profile, and support cannot speed it up.
Where do I get help with gambling limits?
Ask our live chat team to set deposit limits, loss limits, session reminders or self-exclusion on your account. Free confidential counselling is available at Gambling Help Online on 1800 858 858, 24 hours a day.